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Frequently Asked Questions

Click on each link below to view the answers.
1. Will these knobs fit my cabinets and drawers?
2. What are these knobs made out of?
3. What is your minimum order?
4. How much does shipping cost?
5. How long for delivery?
6. What if I receive damaged knobs?
7. What is your return policy?
8. What payment methods do you accept?
9. How do I order knobs?
   
Still have questions? Click here to fill out our email contact form
Will these knobs fit my cabinets and drawers? Top

Yes. Our knobs will fit cabinets between .75" up to 3" thick. Before you order please measure the thickness of your cabinets and drawers. You will enter these measurements when you order so that we can send you the correct size installation screws. Our knobs are designed to fit standard size cabinets and drawers. The standard size cabinet is .75" in thickness and the standard size drawer is 1.5" in thickness. If you have non-standard size cabinets and drawers you will be able to request different size screws during your final checkout process. For more information on screw sizes, click here.
What are these knobs made out of? Top

Each knob is made of Blue Pottery which is made from a mixture of quartz stone, green glass, fuller?s earth and banyan tree gum. Once formed, the article is painted with oxide dyes and dipped into clear glaze. Finally, the article is baked in a wood fired kiln. The finished product emerges from the fire with brilliant colors, distinguishing Blue Pottery from all other ceramic art forms. Click here to view more information about Blue Pottery.
What is your minimum order? Top

We have a minimum order of 3 knobs. You can mix and match different designs or order all of the same design.
How much does shipping cost? Top

$5 + 10 % of your order price. For example: If you ordered 12 knobs at $8 each your total would be $96. Your shipping cost would be $5 + 10 % of $96 = $14.60.
How long for delivery? Top

Average delivery time takes two to three weeks.
What if I receive damaged knobs? Top

Insurance is added to every shipment. If you receive damaged knobs please notify us by email upon receipt of your knobs and we will send you replacement knobs.
What is your return policy?

We will accept all returns (for any reason) requested within two weeks from the date the knobs are received. To receive a refund, follow the steps below:

  • Send us an e-mail stating that you would like to return the knobs and we will provide you with our U.S. address where we can accept returns.
  • Repackage the knobs in the original packaging and ship the knobs to our U.S. address at your own expense.
  • Once we receive the knobs we will issue a refund*.

*Please note: Potteryknobs.com charges a restocking fee of 20% of the order total on all returned orders and all shipping charges are non-refundable. Here is an example of a refund calculation for an order of 10 knobs:

Original Order: Refund Calculation:
$80 (order total) = 10 knobs @ $8/knob $80 (order total)
+$13 (shipping) =10%+ $5 - $16 (restocking fee) = 20%
$93 (total paid) $64 (total refund)
What payment methods do you accept? Top

You have two payment options. The first option is to pay with any major credit card. The second option is to pay with a Paypal account. If you do not have a Paypal account and do not wish to sign up for one then please select the credit card option. You will see both options when you checkout. *Important note: Keeping your credit card information safe is our top priority. To ensure your protection we use Paypal as our credit card processor. They have the most advanced credit card protection technology and are trusted by over 60 million people worldwide to handle their online money transactions.
How do I order knobs? Top

Please click here to view our online knob catalog. Add the knobs of your choice to the shopping cart and press the checkout button to finalize your order.
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